How does an AI receptionist work?

An AI receptionist listens to the caller with speech recognition, uses a language model to understand what they want, and replies in a synthetic voice. It draws its answers from the business details you provide and can take actions such as booking an appointment. RingOut does all of this on calls diverted from your existing number.

You set a call divert with your carrier, either from your phone settings or with a short code. RingOut provides setup guides for Telstra, Optus, Vodafone and TPG, and the same idea applies to most business phone systems. A test call then confirms the divert works before customers ring.

The essentials are your services, prices, opening hours and the areas you cover, plus any questions you always ask before booking. The more detail you add, the more calls she can finish without needing you, and you can add more detail at any time from the dashboard.

She tells the caller she will pass it on, takes their details and marks the call as needing you. She does not invent prices or policies, so anything outside your knowledge base comes back to you. Add that answer once and she can handle it next time.

She checks your Google Calendar or Calendly for open times, offers the caller a slot that suits, books it and reads the time back. Because the sync works both ways, slots you fill yourself stay hidden from callers, and each new booking shows up in your diary as soon as the caller hangs up.

Yes. Miya introduces herself as an AI receptionist at the start of every call. Most callers carry on as normal, because she follows everyday speech, and anyone who would rather talk to a person can leave their details for you to call them back.

Yes. Most carriers let you divert calls only when you are busy or do not answer, so you can pick up when you are free and let Miya handle the rest. You can also divert every call, or only calls outside your opening hours.

Expect to be answering calls through RingOut on the day you start. Choosing a plan takes a few minutes, adding your business details and connecting your calendar takes around half an hour, and the call divert is usually a quick change with your carrier.

No. Your current number stays exactly as it is, and a divert sends calls on to RingOut. Callers dial the number they already know, from your website, van or business cards, and you can switch the divert off whenever you like to take calls yourself again.

Yes. Edit any answer in your dashboard and the change applies from the next call. Updating holiday hours, prices or service areas takes moments, and there is nothing to re-record or retrain. Many businesses fine-tune their answers in the first week as they read real call outcomes.

RingOut costs $49 a month on Starter, for 60 answered minutes, up to $699 a month on Business for 1,750 minutes. Prices are in Australian dollars before GST, and there is no setup fee, so the monthly plan is the whole cost of running it.

The quickest way to get started is to pick a plan, add your services and hours, connect your calendar and set a call divert. Most owners finish in under an hour. If you would rather hear Miya first, a short demo shows her answering a sample call for your business before you sign up.