What we store, and where
Recordings, transcripts, call records and your account are stored in Sydney. The live call is processed in the United States while it is happening. The full breakdown is on the privacy and data page.
Encryption
- Every connection is encrypted in transit (TLS), between you and RingOut and between our own systems.
- Our database and file storage are encrypted at rest.
Who can see your calls
- Your account has three kinds of login: owner, staff and read-only. Read-only logins cannot open recordings or transcripts.
- Every time anyone opens a recording or transcript it is logged, including RingOut staff.
- RingOut staff use a separate, audited admin login protected by multi-factor authentication.
Inbound only
Miya answers calls made to your business. She does not make sales calls, so your customers' numbers are not used for telemarketing.
Report a security issue
If you think you have found a vulnerability, email hello@ringout.ai with the details. Please give us a reasonable chance to fix it before telling anyone else. We will not take legal action over good-faith reports.