The short version
Recordings, transcripts, call records and your account are stored in Sydney. To answer a call in real time, the live audio, the voice and the AI conversation are processed in the United States by ElevenLabs and Anthropic.
Why not keep everything in Australia?
The speech and language models that make a phone conversation sound natural, with no awkward pauses, currently run in the United States. We chose a receptionist callers are happy to talk to, and we would rather say that plainly than bury it. If that changes, we will update this page.
How this fits the Privacy Act
RingOut handles personal information under the Privacy Act 1988 and the Australian Privacy Principles. Because live call processing happens overseas, this is a cross-border disclosure under APP 8. The providers are listed above, and our privacy policy sets out how personal information is handled.
Your part
- Every call tells the caller they are speaking with an AI, and callers are told before anything is recorded.
- If you have your own privacy policy, mention that calls may be answered by an AI service that processes audio overseas.
- Talk to us if your industry has specific rules about where health or other sensitive information can go.
Keeping, exporting and deleting
- How long recordings and transcripts are kept is set out in the privacy policy, and they are deleted automatically after that.
- You can ask for an export of your business's data at any time.
- If a caller asks to be forgotten, we delete their recording and personal details. A basic record that a call happened is kept for billing.
Questions
Email hello@ringout.ai. You can also read how we protect your account on the security page.